Centrelink’s New Law – From June 10, 2025, Centrelink has introduced a new law requiring all Age Pension recipients to resubmit identity verification documents. The move aims to tighten security, reduce fraudulent claims, and ensure payments are made only to legitimate beneficiaries. Failure to comply may result in delayed or suspended pension payments.
This policy affects hundreds of thousands of senior Australians who rely on the Age Pension for daily expenses. Here’s everything you need to know about the new rule, the required documents, verification deadlines, and how to avoid payment issues.
What is the Centrelink’s New Law?
Effective June 10, the Department of Social Services has mandated that all Age Pensioners must provide updated identity documents as part of a nationwide ID verification overhaul. The goal is to cross-match pensioner identities with national databases and eliminate duplicate or invalid records.
Key Aspects of the New Law:
- Applies to all current and new Age Pension recipients
- Mandatory submission of fresh identity documents
- Deadline for submission: August 31, 2025
- Failure to comply may lead to payment suspension
List of Documents Required for Verification
To remain eligible for Age Pension payments, recipients must provide valid identity documents. These must be submitted online via myGov, through the Centrelink office, or by post.
Acceptable Identity Documents Include:
- Primary ID (Submit one):
- Australian Passport
- Birth Certificate
- Citizenship Certificate
- Immigration Documents (if born overseas)
- Secondary ID (Submit at least two):
- Driver’s Licence
- Medicare Card
- Utility Bill (showing name and address)
- Bank Statement
- Electoral Roll Record
Identity Verification Timeline Table
| Requirement | Details |
|---|---|
| Law Effective From | June 10, 2025 |
| Deadline to Submit Documents | August 31, 2025 |
| Where to Submit | myGov, Centrelink Office, or by Post |
| Minimum Required Documents | 1 Primary + 2 Secondary IDs |
| Age Group Affected | Pensioners aged 66.5 years and above |
| Outcome of Non-Compliance | Payment Suspension until documents are verified |
| Verification Support Helpline | 132 300 |
| Official Website | www.servicesaustralia.gov.au |
Benefits of This New ID Requirement
- Improved security of Age Pension distribution
- Prevention of fraudulent claims
- Faster resolution of identity mismatches
- Centralised ID database management
- Ensures compliance with updated federal policies
Who Needs to Submit Documents?
All Age Pension recipients are required to submit updated documents, regardless of when they first enrolled. Special attention is being given to individuals:
- Over the age of 80
- Residing overseas
- Receiving payments into joint or third-party bank accounts
- Whose ID hasn’t been verified in the last 3 years
How to Submit Your Documents
The Department of Social Services has made it easier for pensioners to submit their documents through the following channels:
| Submission Method | Description |
|---|---|
| Online (myGov) | Upload scanned copies via the Centrelink portal |
| In-Person | Visit any Centrelink Service Centre |
| By Post | Send photocopies to: PO Box 7800, Canberra ACT 2610 |
| Mobile App | Use the Express Plus Centrelink app |
| Support Hotline | Call 132 300 for assistance |
What Happens If You Don’t Submit on Time?
Consequences of Non-Compliance
- Immediate suspension of Age Pension payments
- Delays in reactivating payment once ID is submitted
- May trigger further audits or account review
- Potential need to reapply for benefits in extreme cases
Risk Scenarios Based on Submission Status
| Submission Status | Outcome |
|---|---|
| Submitted by June 30 | No disruption |
| Submitted by July 31 | Possible minor delay |
| Submitted by August 31 | Final date to avoid payment hold |
| Submitted after August 31 | Payments stopped until re-verification |
| Failed to submit entirely | Case escalated to Centrelink Compliance Department |
FAQs on Centrelink’s New Law
Q1: Is this a one-time requirement?
Yes, but Centrelink may request periodic updates in the future.
Q2: Can I use digital documents?
Yes, digital uploads via myGov or the app are accepted.
Q3: What if I’m overseas?
You must submit your ID via email or post. Use Australian consulates if needed.
Q4: Will my pension stop immediately on June 10?
No. The policy starts June 10, but payment stops only after August 31 if no ID is provided.
Q5: Is Centrelink sending reminders?
Yes, SMS and letter reminders are being sent to all affected individuals.
Important Contact Details for Assistance
| Department | Contact Number | Availability |
|---|---|---|
| Centrelink General Line | 132 300 | Mon–Fri: 8am to 5pm |
| Age Pension Support | 132 717 | Mon–Fri: 8am to 4pm |
| ID Submission Enquiries | 1800 123 456 | Mon–Fri: 9am to 4pm |
| Online Services Helpdesk | 132 307 | 24/7 |
| Centrelink Website | www.servicesaustralia.gov.au | Always available |
Conclusion of Centrelink’s New Law
The new Centrelink identity verification rule effective from June 10, 2025, is a significant compliance requirement for all Age Pension recipients. To avoid disruptions in your payments, it’s crucial to submit the correct documents before the August 31, 2025 deadline. Use the support channels provided to ensure your information is updated correctly and on time.